Core Idea

What to Notice

Many process problems are handoff problems wearing a larger costume. The next person receives work without enough context, quality, timing, or decision history. Improving one handoff can quietly improve the whole flow.

Try This Week

A Small Useful Exercise

  • Pick one handoff that causes repeated questions or rework.
  • Ask the receiver what they need earlier, clearer, or in a different format.
  • Define the minimum ready standard for the handoff.
  • Test the improved handoff once before documenting it.

Reflection Prompt

Question for the Team

Which handoff would make the biggest difference if it were easier for the receiver, not just faster for the sender?

Next Step

Make It Visible

Improve one handoff this week and measure whether the receiver needs less clarification. That signal is simple and hard to fake.